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Privacy Policy

Who are we?

This website is owned and operated by Best of Tours SAS. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors [description of what is offered on your website]. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

The Real Travel care about users’ privacy on our website www.therealtravel.com and we are committed to protect the information that users share with us when they use therealtravel.com, as well as fully protect and use the data according to the applicable law.

This Privacy Policy describes our practices regarding the collection, use and disclosure of your information through our digital properties when you access the site from your device.

Before using or accessing our website, please read the following Privacy Policiy and make sure that our practices concerning your information are perfectly understood. If you are reading and fully understand these policies and remain against our practices, you must immediately cease all use of our Digital Properties and Services. By using this website and our Services, you accept the conditions of this Privacy Policy and any amendments thereto.

Use of personal data we collect and why we collect it

The information we collect

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do we collect the information

You will find bellow the main methods we use to collect the information :

  • We can collect data when you are using our website. When our Digital Properties and our website are visited, we can collect and save their use, session and related information.
  • We can collect data that you willingly give us. For instance, we collect information when you contact us by any communication channel (email, social network…)
  • We can collect data from third party sources, as described below.
  • We can collect data if you log in to the website through third party services as Facebook or Google

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do we collect such personal information

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;
  2. To provide our Users with ongoing customer assistance and technical support;
  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 
  5. To comply with any applicable laws and regulations.

Who we share the data with

We can share your data with our service providers in order to operate our services (for instance, in storing the information about third party accommodation services, in providing our technical assistance …)
We can also disclose your information in the following circumstances : (i) to investigate, detect, prevent or take action regarding illegal activities or other wrongdoing, suspicions of fraud or security issues; (ii) to establish or exercise our rights of defence against legal claims; (iii) to protect our rights, property or personal safety and those of our users or the general public; (iv) if we or any of our affiliates undergo a change of control, including through a merger, acquisition or purchase of all or substantially all of our assets; (v) to collect, hold and/or manage your information through our authorised third party service providers (for example, online service companies), to the extent that it is reasonable for business purposes; or (vi) to cooperate with third parties to improve your experience. To avoid possible confusion, we may transfer and disclose to third parties or otherwise use Non-Personal Information in our sole discretion.

Please note that our Services allow you to participate in certain social activities such as posting content, information or comments, as well as to follow and discuss with other users. Please be aware that content or information you provide in these areas may be read, collected and used by others who have access to it. We do not recommend that you send to a server or share any information that you do not wish to be made public. If you post content to our Digital Properties or otherwise provide it in connection with the use of a Service, you do so at your own risk. We cannot control the actions of other users or members of the public who may access your information and content. You understand and acknowledge that, even after removal by you or us, copies of your information may remain visible on archived or cached pages, or that third parties may have copied or stored such content.

Cookies & other tracking tools

When you visit or access our website, we permit certain third parties to use web beacons, cookies, web beacons, scripts, tags and other tracking technologies and services (“Tracking Technologies”). These Tracking Technologies may enable third parties to automatically collect information about you in order to improve the way you navigate our Digital Properties, to improve the performance of our Digital Properties and to customize your experience on our Digital Properties, as well as for security and fraud prevention purposes.

Generally, cookies allow a website to recognise the user’s computer. The most important thing to know about the cookies we place is that they serve to improve the user-friendliness of our website, for example by storing site preferences and language settings.

We will not share your e-mail address, or any other Personal Information, with online advertising companies or advertising networks without your consent.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Here is the list about used cookies on www.therealtravel.com, described as : cookie name, purpose, duration and cookie type.

  • ​XSRF-TOKEN, used for security reasons, Session, Essential
  • hs, used for security reasons, Session, Essential
  • svSession, used in connection with user login, 2 years, Essential
  • SSR-caching, used to indicate the system from which the site was rendered, 1 minute, Essential
  • consent-policy, used for cookie banner parameters, 12 months, Essential
  • TS*, used for security and anti-fraud reasons, Session, Essential
  • fedops.logger.sessionId, used for stability/effectiveness measurement, 12 months, Essential

Important :

Your site may use cookies from third-party apps or third-party integrations (e.g. Google Analytics, Facebook Ads). These apps and integrations may place additional cookies on the site.

To know more about cookies, how to see which cookies have been set and to understand how to manage, delete or block them, visit the site All About Cookies.

It is also possible to prevent your browser from accepting cookies by changing the relevant settings in your browser. You can usually find these settings in the “Options” or “Preferences” menu of your browser.
Please note that deleting our cookies or disabling future cookies or tracking technologies may prevent you from accessing certain areas or features of our services, or may otherwise negatively affect your user experience.

Useful links to include in your privacy policyThe following links explain how to access cookie settings in various browsers:

To refuse and prevent your data from being used by Google Analytics on all websites, please read the following instructions: https://tools.google.com/dlpage/gaoptout?hl=fr.We may change this cookie policy. We encourage you to regularly check this page for the latest information on cookies.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Comments & medias

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website

Where are the data stored

Non personal information

Please note that the company as well as our partners and trusted service providers are located worldwide. all the non personal information we collect are stored and treated in various jurisdictions around the world, for the purposes detailed in this Privacy Policy

Personal information

Personal data con be kept, treated and stored in the USA, in Ireland, in Japan, in Israel and other jurisdictions if necessery for the proper provision of our services and/or if required by law.

How long we retain your data

​Please note that we keep the information we collect as long as necessary to provide our services and to comply with our legal or contractual obligations to you, resolve disputes and enforce our agreements.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

How do we protect your information

The hosting service of our Digital Properties provides us with the WordPress online platform which allows us to provide you with the site. Your data may be stored via our hosting provider’s data storage, database or general applications. It stores your information on secure servers behind a firewall and offers secure HTTPS access to most of its services.

The Services are not intended for underage users. We do not knowingly collect information from children. If you are under the age of majority, you should not download or use the Services, or provide us with any information.
We reserve the right to request proof of age at any time to ensure that minors do not use our Services. If we become aware that a person under the age of majority is using our Services, we may prohibit and block that user’s access to our Services and delete all information stored with us about that user. If you have reason to believe that a minor has shared information with us, please contact us as indicated below.
We will only use your personal information for the purposes set out in this Privacy Policy if :
– The use of your Personal Information is necessary to perform a contract or take steps to enter into a contract with you (for example, to provide you with the Services or to provide you with our customer or technical support)
– It is necessary for us to use your Personal Information to comply with a relevant legal or regulatory obligation.
– It is necessary for us to use your Personal Information for our legitimate business interests, provided that such use is at all times proportionate and respectful of your privacy rights.

If you live in the EU, you can :

  • Request the rectification of your Personal Information that is under our control
  • Request the deletion of your Personal Information
  • Object to the processing of Personal Information by us
  • Request the limitation of the processing of your Personal Information by us
  • Fill a complaint with a supervisory authority.
    However, please note that these rights are not absolute and may be subject to our own legitimate interests or regulatory requirements. If you have any general questions about the Personal Information we collect and how we use it, please contact us as indicated below.
    As part of providing the Site to our users, we may transfer information to affiliated entities or other third parties beyond the borders of your country or jurisdiction to other countries or jurisdictions around the world. By using the Services, you consent to the transfer of your information outside the EEA.
    If you are located in the EEA, your Personal Information may only be transferred to locations outside the EEA if we are satisfied that an adequate or comparable level of protection is in place to protect the Personal Information. We will take reasonable steps to ensure that we have appropriate contractual arrangements with our third parties to ensure that adequate safeguards are in place so that the risks of unlawful use, alteration, deletion, loss or theft of your Personal Information are minimised and that such third parties at all times act in accordance with applicable laws.

What rights you have over your data

If you have an account or if you have left comments on the site, you can request to receive a file containing all the personal data we hold about you, including the data you have provided us with. You may also request the deletion of your personal data. This does not include data stored for administrative, legal or security purposes.
If you are a California resident using the Site, California’s Consumer Privacy Protection Act (the “CCPA”) may give you the right to request access to and removal of your information.

To exercise your right to access and delete your information, please contact us as set forth below.

Users of the Site who are residents of California and under the age of 18 may request and obtain the removal of any content they have posted by sending us an e-mail to the address listed below in the “Contact Us” section; any such request must be marked “California Removal Request” in your e-mail. Any such request should include a description of the content you wish to remove and information reasonably sufficient to permit us to locate the content. We reject all “California Removal Request” requests that are not properly marked or sent, and we may not be able to respond if you do not provide adequate information. Please note that your request does not guarantee complete or exhaustive removal of the content concerned. For example, material you have published may be republished by another user or third party.

Privacy policy updates

We may revise this Privacy Policy from time to time as necessary, in our sole discretion, and the most current version will always be posted on our website (as indicated in the “Last Revised” section). We encourage you to periodically review this Privacy Policy for any changes. If we make material changes, we will post a notice on our website announcing those changes. Your continued use of the Services following notification of changes on our website will constitute your acknowledgement of, and consent to, such changes to the Privacy Policy and your agreement to be bound by the terms of such changes.

Contact information

Company name : Best of Tours SAS

Adress : 171 B Avenue Charles de Gaulle 92200 NEUILLY-SUR-SEINE

E-mail : contact@therealtravel.com

Privacy policy updates

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at [your email] or send us mail to: [your physical mailing address].